Why is my transaction getting declined?

Below is a list of common reasons transactions may be declined: 

  • Sending money is not supported (Venmo, PayPal, CashApp, wires, etc.) nor is buying money (crypto, stocks, etc.).
  • Your remaining credit limit is less than the amount of the transaction
  • Transaction is at a merchant not supported by the Mastercard®

Typically, when a transaction is declined, Imprint will send an SMS message to you with the reason for the decline.

If you still have questions, please contact Customer Support.



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