How do I change my PIN?

In App:
If you have mistyped your PIN more than 3 times, please wait at least 5 minutes and then try again.

To change your PIN please follow these steps:

Open the Imprint app to the home page

  1. Tap the person icon in the top left
  2. Tap 'Security'
  3. Tap 'Reset Pin'
  4. Enter your current PIN 
  5. Create a new PIN
  6. Confirm the new PIN

Your new PIN is effective immediately

Note: your PIN number cannot be 4 digits in a row (e.g. "1111" or "0000") or 4 consecutive numbers (e.g. "4567"). We strongly recommend not using sensitive information, such as your birthday or SSN.


To reset your PIN online, visit
  1. Enter your phone number
  2. A six-digit code will be sent to you via SMS
  3. Enter the 6-digit code on the website
  4. Tap 'Forgot your pin'
  5. Input your birthday
  6. Enter your new PIN
  7. Confirm your new PIN
Your new PIN is active immediately
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